Your residents can rely on us
Having worked in the housing sector for more than two decades, we fully understand the needs of local authorities and social housing clients and how we can best meet them. We listen to our clients and residents and tailor our service to suit their needs, ensuring that what we are doing is what matters to them.
We have worked with local authorities, housing associations and private house builders to provide maintenance and construction services for a diverse range of homes. We take the residents safety and customer satisfaction very seriously - for every client we establish a strict customer care protocol to ensure minimal disruption to residents, along with clear methods of communication.
MAINTENANCE AND FACILITIES MANAGEMENT
Mountjoy are there to provide a responsive and friendly service to thousands of houses across the South of England -- ensuring that local communities have the fully functional, bright, warm and welcoming homes. By providing timed appointments we are able to fit our works around the lives of residents. We ensure that all works are of the highest standard and will result in a long lifecycle, meaning less long-term issues or call-outs. We continually monitor asset data in order to improve our services and keep both clients and residents confident in our ability to deliver.
Our Maintenance & FM Services in the Housing sector include:
- Resident helpdesk and contact services
- Reactive repairs for both social and private housing
- Minor projects
- Insurance works
- Voids and relets
- Adaptations / Disabled Facilities Grant works
- Electrical works
- Asset management
CONSTRUCTION AND REFURBISHMENT
It’s only natural that a home will experience wear and tear throughout the years. Our experience comprises the replacement of kitchens, bathrooms and balconies, all of which are given a fresh, modern feel in line with the residents’ personal specifications. We have also built new communal spaces, lift shafts and extensions to ensure that all residents’ needs are met. If any new equipment is installed, residents will be given full training in how to use it upon handover.
Our Construction & Refurbishment services in the Housing sector include:
- Full main / principal contractor service
- Construction of new build social and private housing
- Major external repairs to both low-rise and high-rise blocks
- Cyclical redecoration and repairs
- Planned upgrades to kitchens and bathrooms
- Programmes of window and door replacement