Housing

Working with Mountjoy

Code of Conduct

All of our operatives must carry identification and show it to residents before entering their home, as well as protect their personal possessions from damage, dust and paint. They must also keep the home secure at all times, ensure all essential services (e.g. water and gas) are connected at the end of each day and notify the resident of all works being undertaken.

Regular Communication

We drop letters through the doors of any affected and neighbouring properties, use whiteboards at site receptions for residents to read any updates, conduct a pre-start meeting for residents to raise any questions to the Site Manager, hold regular tenant forums and ensure that the contact details of the Site Manager are readily available.

Resident Satisfaction Surveys

We carry out a survey of random selection of residents to capture their views and opinions on our service. We ask for their overall satisfaction level, the quality of the repair, and whether the operative followed our Code of Conduct. We then review this information, identify any emerging trends and take action to address these.

Our services

Maintenance and Facilities Management

Mountjoy are there to provide a responsive and friendly service to thousands of houses across the South of England -- ensuring that local communities have the fully functional, bright, warm and welcoming homes. By providing timed appointments we able to fit our works around the lives of residents. We ensure that all works are of the highest standard and will result in a long lifecycle, meaning less long-term issues or call-outs. We continually monitor asset data in order to improve our services and keep both clients and residents confident in our ability to deliver.

Our Maintenance & FM Services in the Housing sector include:

Resident helpdesk and contact services
Reactive repairs for both social and private housing
Minor projects
Insurance works
Voids and relets
Adaptations / Disabled Facilities Grant works
Electrical works
Asset management

Construction and Refurbishment

It’s only natural that a home will experience wear and tear throughout the years. Our experience comprises the replacement of kitchens, bathrooms and balconies, all of which are given a fresh, modern feel in line with the residents’ personal specifications. We have also built new communal spaces, lift shafts and extensions to ensure that all residents’ needs are met. If any new equipment is installed, residents will be given full training in how to use it upon handover.

Our Construction & Refurbishment services in the Housing sector include: