At Mountjoy, we work in partnership with our clients to create safe, comfortable and high performing buildings. Whether it is a school, a university, an office, a leisure facility or a hospital - our versatility means we are able to provide clients with bespoke service solutions that ensure their building are well maintained, compliant with all statutory requirements, and in the best condition for customers to use.
We are corporate member of the British Institute of Facilities Management and our manager, supervisors, helpdesk staff and operatives all have experience of managing and maintaining a wide range of buildings. We are able to offer customers an integrated facilities management solution.
We can provide a comprehensive helpdesk function backed by a proven CAFM system to handle calls from building occupiers, control the issuing and completion of work orders and manage the statutory compliance of your assets. Our bespoke systems and processes are all designed to deliver an excellent customer service and ensure comprehensive reporting and performance information is available to our customers.
Our Helpdesk services include:
- Call Handling
- CAFM systems
- Workflow management
- Management reporting and information
- Billing and financial management
PLANNED PREVENTATIVE MAINTENANCE
By managing our clients’ asset register we are prepared for all the maintenance their buildings require. We are familiar with carrying out planned preventative maintenance for a range of buildings including schools, universities, retail outlets and leisure centres, working with supply chain partners we are able to cover the full scope of building services engineering and maintenance required legislation and guidelines such as SfG20. We have been based on site with clients where desired allowing for a quick response service.
Our PPM services includes:
- Electrical testing
- Gas and heating system servicing
- Heating, Ventilation & Air Conditioning
- Equipment and plant servicing
- Fire and security systems testing
- Water Management & Legionella Testing
- Asbestos management
- Access and lifting equipment
As part of our facilities management service we carry out reactive maintenance. Our operations centre dispatches our skilled tradesmen to meet assigned priority targets for building fabric and installation repairs. Our DBS-checked tradesmen arrive to repairs in full branded uniform presenting their ID badge for security purposes. Our aim is to carry out repairs on time, first time so that facilities can keep on running smoothly for their customers.
Reactive Maintenance includes:
- Electrical installations
- Plant installations
- Gas servicing
- Plastering, painting and decorating
INTEGRATED FACILITIES MANAGEMENT
Working with our carefully selected supply chain partners, we are able to provide clients will an integrated facilities management solution combining both hard FM and soft FM services. Integrated facilities management services could include:
- Helpdesk Service
- Full Hard FM service
- Planned, Reactive and Specialist Cleaning
- Grounds Maintenance