Operations Centre Operative - Portsmouth City Council
Date posted: 20/03/2017

Exceptional opportunity in Portsmouth for a Operations Centre Operative to join a truly different and unique organisation

Your new Company

Mountjoy is a company on an exciting journey that will see it organically double in size over the next 5 years. You will join a company that has embarked on a journey that has already delivered success with incremental contract wins. Mountjoy is focused on delivering exceptional service to its clients and customers across the south coast of England. The identity, cultural fit and value alignment will be key to your success, as the company ethos of "integrity built in" defines the entire operations.

Your new role

To ensure you issue, receive, and record clean information accurately and timely for all calls received from PCC Area Offices, Tenants, and Operatives regarding all new repairs and ongoing repair appointments to achieve our purpose of the right work at the right time.

What you will need to succeed 

  • Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group.

  • Good understanding of the Geographical Portsmouth City area including streets, the best routes, and travel times between different locations.

  • Have good typing skills and not rely on written notes which are then saved up for inputting later.

  • Able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.

  • Be comfortable in dealing with the workforce, PCC area office staff, tenants and be able to remain professional even when issues are contentious.

  • Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively, and have good typing skills/

 

What you will get in return

You will receive an annual salary of £16,098 with 23 days holiday plus bank holidays. In addition you will have access to our suite of benefits which include a car lease/buying scheme with preferential rates, the ability to buy or sell holiday to tailor your holiday to your individual requirements, our cycling scheme to save money on new bikes as well as a childcare voucher scheme

Key information
Department: Portsmouth Council Maintenance
Salary: £16,098 per annum
Location: Portsmouth
Who reports to you: N/A
Hours: 40 hours per week
Who you report to: Resource Controller

Apply for this position

Apply for this position

Fill out our form below or email your CV and covering letter to jobs@mountjoy.co.uk

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Files must be less than 2 MB.
Allowed file types: pdf doc docx.